I recently wrote a big article for zdnet.com.au reviewing CRM packages and my contact at SugarCRM (one of the reviewed suites) pointed me to a recent article by IT News (download it here). This is a really well written piece, pointing out the hazards for businesses in jumping into the cloud without realising the dangers.
In IT we’ve spent the last 20 years figuring out how to integrate systems on-premise, it looks like most of that work is gone when it comes to the cloud and we’ll have to start again. Apart from a slight anti- Microsoft bias in the article (it was sponsored by VMware) it’s a really good read with excellent down to earth information.
Thanks for reading.